This role sits at the centre of Crown's proactive service model.
You will review real-time equipment alerts, assess probable causes using system data, and coordinate appropriate service responses. Unlike a traditional dispatch role, you will apply technical knowledge to validate issues, reduce unnecessary callouts, and support technicians with better initial diagnostics.
You will also play a key role in maintaining system accuracy and improving data quality to ensure reliable performance of the Proactive Dispatch platform.
Requirements
Responsibilities & Duties
* Troubleshoot alarms to determine the best course of action.
* Communicate with branches, engineering, and customers to resolve alarms via e-mail, phone call or branch involvement.
* Liaise with Service to dispatch technicians to address alarms and repair equipment as required.
* Occasional site visits may be required to complete in-depth troubleshooting
* Review and monitor truck exception errors, diagnose and repair.
* Complete daily, weekly, monthly and ad-hoc scheduled data steward tasks, including exception report review and correction, data clean-up tasks, and no-communication alerts.
Skills & Experience
Background as a technician (mechanical, electrical, or similar) OR strong technical ability
* Ability to interpret fault codes, system data, and equipment behaviour
* Strong problem-solving and diagnostic thinking
* Ability to prioritise and make decisions in a fast-paced environment
* Clear communicator who can translate technical issues into actionable steps
* A collaborative mindset with the ability to work effectively with cross‐functional teams worldwide
Benefits
* A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
* Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
* Corporate Rates for Private Health Insurance.
* An inclusive working environment.
* An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
#J-18808-Ljbffr