Take hold of a monster opportunity and join our ART Life team as an Administration Officer (permanent). If you're a good fit for this role and live in Brisbane or Sydney, we'd love you to apply.
Why join us?
* You'll get 14 % super as standard, to help your future come alive.
* Unleash your potential and build a career to be proud of through excellent training and development opportunities.
* Balance your work between in‐person days at our purpose‐built hubs and working from home.
* In the office, enjoy end‐of‐trip facilities, a yoga and multi‐faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About The Role
We're all about helping our members make the most of their money. And while they go after their goals, you can too. We're now seeking a proactive and organised Administration Officer passionate about supporting a team that helps others during life's most challenging moments.
Responsibilities
* Managing the intake of new claim forms
* Following up outstanding documentation with members, employers, or medical practitioners
* Sorting, indexing, and organising incoming correspondence
* Writing and reviewing insurance letters
* Preparing WorkQ for lump sum payments and assisting with insurance queries
* Answering and directing inbound queries
* Supporting ongoing process improvements
* Handling records management, including liaising with external storage provider
Qualifications
* Previous experience in administration (or similar) support role
* Strong judgement, integrity, and the ability to handle sensitive information
* Comfort working in a fast‐paced environment with shifting priorities
* Excellent attention to detail and strong interpersonal and communication skills
* Proficiency across Microsoft Office (Word, Excel, PowerPoint)
* Resilience and the ability to remain calm under pressure
* Knowledge of insurance, claims operations, or related legislation or willingness to learn is desirable
About Us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities.
Applications close by COB 19th May 2026.
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