We removed boilerplate content to focus on the role responsibilities and requirements.
Overview
Are you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is inviting applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining destination.
The Role
We're looking for an energetic, storytelling Guest Service Agent who can bring the Next Hotel Melbourne experience to life. Reporting to the Front Office Manager, you'll be the first point of contact for our guests, ensuring their stay is nothing short of exceptional. If you thrive in a dynamic environment and are eager to make a lasting impression, this role is for you
Key Responsibilities
* Warm Welcome: Greet guests with enthusiasm, ensuring a smooth and welcoming check-in/check-out experience.
* Guest Needs: Anticipate and accommodate guest requests, make personalized recommendations, and upsell rooms and services.
* Communication: Handle incoming calls promptly and courteously, providing accurate information and assistance.
* Guest Profiles: Maintain and update guest profiles in our property management system to enhance future stays.
* Flexibility: Work across various front office departments, gaining new skills and supporting team operations.
* Emergency Preparedness: Familiarize yourself with hotel emergency procedures and key personnel.
What We're Looking For
* Experience: Previous experience as a Guest Service Agent in an upscale hotel environment.
* Skills: Excellent verbal and written communication, attention to detail, and the ability to multitask under pressure.
* Flexibility: Willingness to work a 24-hour rotating roster, including weekends and public holidays.
* Technical Proficiency: Experience with hotel property management systems.
* Guest-Centric Attitude: A passion for creating memorable experiences and building genuine connections with guests.
What We Offer
* Perks: Enjoy barista-grade coffee and machine, significant staff discounts on food and beverages, discounted accommodation across the Pro-Invest Hotels, and discounted staff parking.
* Benefits: Free Familiarisation Stay, a referral incentive program, and access to our Employee Assistance Program.
* Growth: Opportunities for professional development, a positive staff culture, and a commitment to promoting from within.
We thank all applicants for their interest. Pro-Invest Hotels is an equal opportunity employer, dedicated to providing a safe, inclusive, and respectful work environment for all.
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