Job Description
We are a leading provider of healthcare services in Australia, dedicated to making a meaningful difference in the lives of older Australians. Our commitment to our people remains at the heart of everything we do, prioritizing a healthy work-life balance and creating opportunities for career growth.
About the role:
As a proactive and compassionate Care Manager, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise. You'll be responsible for delivering high-quality, personalized services and developing strong relationships with clients and their support networks.
You will build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs. Conduct comprehensive assessments and develop personalized care plans that support client independence and wellbeing.
Key Responsibilities Include:
* Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
* Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs.
* Conduct comprehensive assessments and develop personalized care plans that support client independence and wellbeing.
* Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
* Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
* Guide potential clients through the enquiry and onboarding process with empathy and clarity, helping them make informed choices.
* Promote HCA's services to referrers and stakeholders to build a strong pipeline of potential clients.
* Work closely with internal teams to ensure services are delivered efficiently and meet client expectations.
* Support workforce planning by contributing to the recruitment and matching of suitable care workers.
What You Will Bring to the Role:
* Strong communication and relationship-building skills with a customer-first approach.
* A proactive and results-driven mindset, with the ability to meet business targets and deadlines.
* Solid understanding of the Home Care environment or other health-related services.
* Experience in a customer-focused service business.
* Confidence in engaging stakeholders and building external partnerships.
* Competency with MS Office and Client Relationship Management (CRM) systems.
* Ability to work independently while collaborating as part of a broader team.
Required Skills and Qualifications
To succeed in this role, you will require:
* Strong communication and interpersonal skills.
* Able to work effectively in a team-based environment.
* Proactive and results-driven approach to meeting business targets.
* Sound knowledge of Home Care services and related environments.
* Customer service experience in a business setting.
* MS Office and CRM system proficiency.
* Self-motivated with ability to work independently.
What We Offer
We offer a range of benefits to support your professional development and well-being:
* Competitive salary package.
* Ongoing training and professional development opportunities.
* Career progression opportunities within our organisation.
* Flexible working arrangements to support work-life balance.
* Employee wellness programs.
About Us
We are a leading provider of healthcare services in Australia, committed to making a positive impact in the lives of older Australians. Our mission is to deliver high-quality, personalized services that support client independence and wellbeing.