Program Support Officer
Location: Townsville
Engagement Period: 1 February - 1 May
Rate: $49 - $55 per hour + Superannuation
Hours: Full-time
About the Role
We are seeking a capable and motivated Program Support Officer to work for a government department in Townsville. You will provide high‑quality administrative and coordination support to enable the effective delivery of a district‑wide program of works. This is a full‑time position based in Townsville.
The role requires strong organisational skills, attention to detail, and the ability to work collaboratively in a fast‑paced program environment.
Key Responsibilities
* Provide high‑quality administrative and coordination support to enable effective delivery of a district‑wide program of works, including coordinating meetings and workshops, preparing agendas, recording minutes and actions, maintaining program schedules, and supporting consistent information flow across the program.
* Coordinate and maintain program documentation, registers, trackers, reports and spreadsheets using Microsoft and other business applications to support monitoring, reporting and assurance of program progress, ensuring information is accurate, current and fit for purpose.
* Liaise with internal teams and external stakeholders to support the delivery of the program of works, including managing and prioritising enquiries, coordinating follow‑up actions, and ensuring timely and clear communication to support agreed outcomes and time‑frames.
* Support compliance with policies, procedures, legislation (including WH&S) and governance requirements by maintaining accurate records, monitoring administrative processes and escalating issues as required.
* Work collaboratively within the district to support a positive and high‑performing work environment, contributing to continuous improvement in administrative and program coordination practices.
What We Value
We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities.
Mandatory Qualifications and Conditions
* Current holder of a 'C' class driver's licence.
Requirements of the Role
* High‑level proficiency in the Microsoft Office Suite and related business systems.
* Experience providing administrative and coordination support within a program, project or operational environment, including reporting, governance and stakeholder engagement processes (highly regarded).
* Ability to communicate clearly and professionally, adapting written and verbal communication to suit a range of stakeholders.
* Proven ability to coordinate program support activities, anticipate requirements, adapt to changing priorities and take initiative to ensure documentation, records, meeting outputs and action tracking are accurate and current.
* Ability to analyse information, identify potential risks or issues impacting program delivery, and implement or elevate mitigation measures in line with established processes.
* Ability to manage competing priorities and deliver high‑quality, accurate work within agreed timeframes.
* Strong interpersonal skills and the ability to work collaboratively with a diverse range of stakeholders, contributing positively to a small team environment and a culture of accountability and continuous improvement.
Please send your updated resume to:
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