Customer Role Overview
This is a 12 month fixed-term part-time position based in our Yarrawonga Branch. The role involves working 5 days per week, Monday to Thursday 9:00am to 4:30pm and Friday 9:00am to 5:15pm.
Our customer focused team put customers at the centre of everything we do to understand their evolving needs and challenges. This role is just one part of your life, and when you bring your skills, ideas, energy and hunger for growth, you'll be recognised and rewarded for your contribution.
You'll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you.
We empower our people to make a positive difference for customers and communities, give everyone the opportunity to learn, grow and achieve, and set bold ambitions and clear expectations to get the best customer outcomes.
The Hours
Join us in this part-time role on a 12 month fixed-term contract, working 5 days a week, Monday to Thursday 9:00am – 4:30pm, Friday 9:00am – 5:15pm.
In this Customer Facing Role, You Will
* Support our Yarrawonga Branch by being the first point of contact for our customers and putting them at the centre of everything you do.
* Assist our customers to identify the most suitable products and services including account opening, unsecured lending and banking transactions.
* Ensure our customers receive a seamless, consistent and tailored experience every step of the way and ensure all details are accurate and up to date.
* Demonstrate our digital banking options to customers to help make their banking simple, easy and secure.
* Undertake ongoing training and development to enhance your career.
What You Bring
* A passion for delivering an amazing customer experience and a commitment to quality with the will to go the extra mile.
* The ability to work collaboratively as a team, self-motivation and energy to create a signature customer experience.
* A keen eye for detail that ensures transactions are completed efficiently and accurately.
* An appreciation for inclusion and the diversity of our customers.
* An interest in upskilling and career development opportunities.
A diverse and inclusive workplace works better for everyone. We have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves.
For more information on the recruitment process and accessibility, please visit our careers page.