Overview
Join to apply for the Customer Service Team Member role at The Good Guys.
Company Description: At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today.
Why join The Good Guys?
- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
- Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
- We offer 12 weeks paid parental leave for eligible primary carers and we embrace flexibility and offer hybrid working models for eligible roles.
- Employee Assistance Program (EAP) provides counselling and a wide array of wellbeing resources for our team members and their families.
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Key Responsibilities
- Deliver effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, and stock integrity.
- Manage store multi-channel fulfilment, telephone enquiries, and marketing/promotional activity.
- Contribute to financial performance through inventory management and controllable expense management.
- Manage all sales channel fulfilment in line with procedures.
- Work collaboratively as part of a team to deliver a consistent positive store and channel experience for customers and effectively resolve complaints and queries.
- Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
- Continuously improve sales skills and product knowledge through available online platforms and other development opportunities.
Qualifications
- Customer Focus - Does everything through the eyes of the customer.
- Drives Results - Consistently achieves results, even under tough circumstances.
- Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. The Good Guys is an equal opportunity employer committed to providing a work setting that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
Location: Warana, Queensland, Australia
Employment type: Temporary | Seniority level: Entry level | Job function: Customer Service | Industries: Retail
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📌 Customer Service Team Member
🏢 The Good Guys
📍 Sunshine Coast Regional