At Roll'd, we're passionate about delivering fresh, fast Vietnamese food with exceptional customer experiences to match. We're looking for a Customer Service Manager to join our Support Office team and lead the way in how we engage with and support our customers across all channels.
Our Culture & Values
At Roll'd, our culture is fast, fresh, and people-focused. We value teamwork, authenticity, and growth, creating an energetic environment where great people deliver memorable customer experiences every day.
About the Role
Roll'd is looking for a Customer Service Manager, who will be responsible for managing customer interactions across multiple platforms and ensuring every experience reflects the Roll'd brand. You'll work closely with internal teams and store operations to resolve issues, improve processes, and deliver a consistently high standard of service.
Responsibilities
* Manage customer inquiries across multiple channels, including social media, email, and phone, ensuring all interactions are handled promptly and in line with brand guidelines
* Liaise with internal departments to investigate and resolve customer issues efficiently
* Provide support to store teams in managing and resolving in-store customer concerns where required
* Deliver high-quality customer service, ensuring a positive and consistent customer experience across all touchpoints
About You
* Previous experience in a customer service or customer experience role (hospitality, retail, or QSR highly regarded)
* Strong communication skills with the ability to manage a variety of stakeholders
* Highly organised with the ability to prioritise and respond in a fast-paced environment
* Solutions-focused with strong problem-solving skills
* Ideally someone with social media and marketing skills
* Deliver fast, friendly Roll'd experiences every time—leading the front line of service where great food meets even better customer moments.
Why join Roll'd?
* Be part of a growing, dynamic brand
* Work closely with a supportive and collaborative Support Office team
* Opportunity to make a real impact on customer experience across the network
* Ongoing development and career progression opportunities
* Flexible hybrid working arrangements to support work-life balance and productivity
Deliver fast, friendly Roll'd experiences every time—leading the front line of service where great food meets even better customer moments. If you're passionate about customer experience and thrive in a fast-paced environment, we'd love to hear from you.
#J-18808-Ljbffr