We are seeking a highly skilled Key Account Manager to join our Inside Sales team in Australia.
The Key Account Manager will play a crucial role in supporting Relationship Managers to achieve revenue and gross margin targets while fostering strong business relationships with strategic partners.
Responsibilities:
* Develop and nurture meaningful business relationships with customers, aligning solutions, products, programs, and services with their key objectives.
* Collaborate with Relationship Managers to review pipeline management, assess opportunities, and proactively follow up on potential sales.
* Manage inbound enquiries from customers, assess their requests, and provide relevant solutions.
* Maximise cross-sell and upsell opportunities with multiple customers and vendors.
* Proactive outbound calling to accounts to share current promotions/initiatives.
* Generate quotes, follow up on associated actions, and report calls made and deals in progress.
* Gather market intelligence and competitive information for both Ingram Micro and vendors.
* Ensure achievement of agreed customer KPIs and SLAs, and maintain detailed opportunity tracking reports.
Sales Support and Reporting:
* Determine special freight requirements and provide quotes for specialised solutions.
* Project manage deliveries, requirements, and schedules, providing ETA's to all stakeholders.
* Generate custom reports, including account profiles and action plans, weekly.
Essential Skills and Qualifications:
* Strong negotiation, influencing, and relationship management skills.
* Ability to evaluate information effectively, prioritise workload, and make logical and informed decisions.
* Willingness to adapt, learn, and grow in a competitive and changing environment.
* Ability to communicate effectively, build rapport, and adapt tone and conversation style appropriately over the phone.
* Experience in, or understanding of, ACT government accounts will be a plus.
Benefits:
This position offers the opportunity to work with diverse accounts and contribute to the growth of our business in Australia.
You will have the chance to become part of a collaborative team that likes to challenge the status quo, understands the importance of work-life balance, and encourages career growth.
Inclusion, Diversity and belonging lies at the heart of everything we do, and we are committed to hiring great people with a wide variety of skills, experiences, and backgrounds.