About Us: At Pivotel, we’re more than a telecommunications company – we connect people, places, and possibilities. Through our Customer Operations team, we deliver mission-critical services that power communication across remote and urban Australia and New Zealand. With innovation at our core, we ensure our network is secure, reliable, and ready for anything. About the role: As a Network Operations Engineer, you’ll be a key member of our Network Operations team. You’ll be responsible for ensuring the optimal performance and security of our diverse network infrastructure, playing a pivotal role in delivering best-in-class connectivity to our customers. You’ll work with advanced technologies, support complex network environments, and collaborate with teams across Pivotel to design, troubleshoot, and enhance systems that keep people connected – from remote outback installations to urban enterprise solutions. Key Duties: Planning, developing, deploying, testing, and optimising network and system services to ensure operational stability and reliability. Maintaining and administering Pivotel’s compute networks, including Windows and Linux server environments. Troubleshooting, diagnosing, and resolving hardware, software, and network issues efficiently; replacing faulty network components as needed. Designing, configuring, staging, and testing network devices. Monitoring network performance, traffic, and outages; proactively addressing and resolving issues to maintain network integrity. Participating in a rotating roster for proactive monitoring of hardware, network, and security concerns. Collaborating with IT teams and business stakeholders to design and manage network security solutions that meet business needs. Providing Level 3 (L3) support and guidance to Level 1 and Level 2 support teams. Developing and maintaining automation scripts (Perl, Python) to streamline network administration and operations. Preparing and maintaining documentation for network inventories, fault diagnosis, resolutions, and maintenance procedures. Skills & Experience: We’re looking for someone who thrives in a fast-paced, technically complex environment and brings: Proven experience in network engineering. Strong troubleshooting skills with the ability to resolve complex network issues. Experience in network design, deployment, and optimisation. Proficiency in scripting (Perl, Python) and automation of network operations. Solid understanding of network security practices and solutions. Experience in supporting teams and mentoring junior staff on best practices. Excellent collaboration and communication skills. Benefits: Flexible working options so you can manage your time away from work – plus WFH 2 days per week! Earn additional annual leave days from commencement of work! Begin with three bonus days in your first year, increasing to four days in your second year, and five days from your third year onward. Competitive salary with regular 12-month reviews to reflect your contributions. Access to the Employment Hero Passport – enjoy thousands of exclusive discounts on groceries, travel, tech, and more! Employee Assistance Program (EAP) – free, confidential support for your mental health and wellbeing. Wellbeing Hub – a library of health and wellness resources, guided meditations, fitness content, and mental wellness app integrations Financial Wellbeing Tools – track pay cycles, access budgeting tools, plan savings, and tap into earned wage access and super tracking Learning and development opportunities and career progression To Apply: If you’re a technically skilled network professional who thrives on solving complex problems and ensuring seamless connectivity, we’d love to hear from you! Pivotel is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from diverse backgrounds, and those with disabilities. All successful candidates will be required to complete an Australian Police Check prior to commencement.