About Us
Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane's finest 5-star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings, and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb.
About The Role
We are currently seeking an enthusiastic and customer-oriented, entry level Reservations Agent to join our Reservations team on a Full-time basis. Reporting directly to the Reservations Manager, this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities. You will develop a good working relationship with corporate accounts, travel agents and tour operators, ensuring 5‐star customer service is provided to all our guests. As we attract many high‐profile guests from politicians through to musicians and bands, your ability to deal with various types of guests in a confidential manner and recognise their differing needs will stand you in good position for this role.
Duties and Responsibilities
* Ensure all reservations are entered correctly into Opera PMS.
* Upsell hotel accommodation to increase average room rate, whilst maintaining hotel occupancy levels.
* Liaise closely with the Revenue Manager regarding rates, packages and overbooking situations.
* Keep update and co‐ordinate special requests for in‐coming guests with the relevant departments prior to their arrival.
* Maintain punctuality, efficiency and courteousness at all times.
* Extend a personal service to guest requirements and follow through to completion.
* Be aware of VIP guest movements, hotel events, local attractions and activities.
* Assist and liaise with Front Office when required.
* Must be able to work various shifts including mornings, evenings, weekends and public holidays.
Skills and Experience
* Experience using Opera property management system is an advantage.
* A passion for delivering exceptional guest experiences.
* Excellent communication skills with guests, management and team members.
* Have an eye for detail.
* Be extremely team orientated.
Culture and Benefits
As a team member with us you can expect to receive the following benefits.
* Dedication to providing 5‐star customer service with flair & showmanship.
* Opportunity to progress within the organisation.
* Food & Beverage discounts in all F&B outlets within the Hotel.
* Complimentary shift meals.
* Complimentary dry cleaning.
How to Apply
If you believe you have the drive, skills and experience to succeed in this role, please click the 'Apply Now' button to be redirected to our website: Stamford Plaza Careers where you can completeour application.
You must be an Australian Resident to apply or have Visa Rights to work in Australia.
We thank you in advance for your interest in this position; however only shortlisted candidates will be contacted for an interview. If you do not hear from us please assume that you have been unsuccessful at this stage.
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