Accor St Leonards, New South Wales, AustraliaOverviewJoin to apply for the Lead Concierge role at Accor.
Abode, located in St Leonards, is a dual tower residential apartment building with ground floor commercial tenants.
The property offers shared amenities such as an indoor pool, gym and concierge.
The Lead Concierge will oversee daily operations of the Concierge services and support the Building Manager in maintaining the property to the highest standards, with a focus on service excellence and engaging with tenants, coordinating activation initiatives, and creating a safe, professional, and welcoming environment for occupants and visitors.Primary ResponsibilitiesTake a lead presence in the lobby area, balancing time between the Concierge desk and engaging with tenants, retailers, and visitors around the precinct.Identify opportunities to enhance the customer experience by gathering feedback, staying informed of emerging trends, and implementing cutting-edge improvements.Conduct regular inspections of gardens, grounds, and shared spaces, reporting maintenance or safety concerns promptly to keep the building in pristine condition.Support compliance by ensuring team training in fire, emergency, and security protocols, and keeping all required documentation—such as contractor logs and maintenance registers—up to date.Manage car park operations, including maintaining the daily visitor log and monitoring access for a secure and efficient facility.Oversee mail and parcel management with accuracy and discretion, ensuring deliveries adhere to security and privacy standards.Handle all key management processes, including distribution to residents, contractors, and agents, while maintaining confidentiality and accurate key logs.Lead and support the team through mentorship and guidance, promoting a service-first culture aligned with Accor's HEARTIST values and client expectations.Skills and ExperienceStrong verbal and written communication skills, with the ability to build rapport and influence across various stakeholder groups.Proficiency in Microsoft Office and confidence using systems relevant to daily operations.Demonstrated ability to manage complex stakeholder relationships with professionalism and discretion.Excellent time management skills, with the ability to multitask, prioritise, and remain composed under pressure.Proven leadership experience, with a focus on coaching and developing teams to deliver high performance.Previous experience working in a strata-based environment, with a sound understanding of relevant operational processes (desirable).
Accor BenefitsALL Heartist Membership - Discounts on accommodation and food & beverage worldwide.Family & Friends Discounts - Available on a range of accommodation, services and events for loved ones.Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays.Learn Your Way - Access to Accor's training platforms, including Accor Academy and Typsy.Build Your Network - A global hospitality network with over 300,000 Accor professionals.Worldwide Opportunities - Accor operates over 400 hotels in the Pacific and more than 5,000 across 110 countries.At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
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📌 Lead Concierge
🏢 Accor
📍 Sydney