Customer Service Excellence
We are seeking a highly skilled and motivated individual to join our team as a Customer Support Consultant. In this role, you will be responsible for delivering exceptional customer service through accurate and fast processing of general inquiries, answering all incoming calls and emails in a timely manner, and initiating corrective action/solutions as needed to ensure that an excellent standard of service and a high level of customer satisfaction is achieved.
This is a dynamic and fast-paced environment where you will have the opportunity to work with a passionate team of professionals and business people, making navigating the sales process easier for real estate agents. As the Customer Support Consultant, you will play a critical role in ensuring that our customers receive the best possible experience, and your attention to detail and ability to think outside the box will be essential in resolving complex issues.
Key Responsibilities
* Provide first-class contact and convey resolutions to customer issues
* Properly escalate and track unresolved queries to the next level of support
* Walk customers through the problem-solving process
* Utilise excellent customer service skills and exceed customers' expectations.
* Ensure proper recording, documentation, and closure in our ticketing system.
* Handling complaints and proactively managing feedback to our product development teams, serving as an internal advocate for customers
* Develop and maintain expert knowledge of the features, benefits, applications, and technical configuration of our products and partner applications.
* Collaborating with other team members ensuring fast & efficient resolution of tickets
* Liaise with internal success and sales team on set up of user accounts
* Achieve monthly KPIs and targets and maintain up-to-date administration and notes as part of company compliance and best practice.
* Adhoc data entry and cleansing
About Us
We are a collaborative and supportive team that values diversity, equity, and inclusion. We believe that teams with diverse ideas and experiences are more creative, more effective, and fuel disruptive thinking. If you've got the skills, dedication, and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
We offer a hybrid and flexible approach to working, flexible leave options including birthday leave and purchase additional leave, flexible parental leave offering for primary and secondary carers, and a range of benefits to support your physical, mental, emotional, and financial health.
We are committed to providing a working environment that is safe, inclusive, and respectful of all individuals. We welcome applications from people of all backgrounds, ages, cultures, ethnicities, abilities, and identities.