Business Improvement Specialist
Seek an experienced Business Improvement Specialist to join a leading local government entity in a fixed-term, full-time position.
The ideal candidate will have a thorough understanding of end-to-end business processes, experience in identifying improvements, strong knowledge of corporate systems, and the ability to train and support staff in application usage.
Key Responsibilities:
* Promote effective use of corporate applications.
* Develop expertise in applications to optimize business processes.
* Establish and manage training plans, and propose system enhancement strategies.
* Create user guides and training resources for diverse audiences.
* Lead business process improvement initiatives.
* Support process changes from digital transformation projects.
* Build productive relationships with management and staff to foster excellence.
* Collaborate with business system analysts to support application systems.
Candidate Requirements:
* Proven customer service skills with change management experience.
* Stakeholder engagement, facilitation, and presentation skills.
* Relevant tertiary qualifications in information systems or equivalent experience.
* Extensive ERP system experience.
* Knowledge of business and process improvement principles.
* Experience in developing training and online learning materials, and delivering training.
* A satisfactory National Police Certificate is mandatory.