Job Title: Sales and Service Operations Manager
We are seeking an experienced Sales and Service Operations Manager to lead a fast-paced team in providing exceptional customer service and driving sales administration efficiency.
Key Responsibilities:
* Manage the end-to-end booking process while ensuring high service standards.
* Oversee the Bookings Team, enhancing efficiency and boosting conversion rates.
* Foster excellent client relationships and implement retention strategies.
* Deliver insightful reporting and performance tracking to drive decision-making.
Requirements:
* 3+ years of experience in customer service, bookings, or sales administration leadership.
* Strong organisational, interpersonal, and negotiation skills.
* Intermediate proficiency in Microsoft Office and CRM/booking systems.
* A proactive approach to problem-solving and team leadership.
* Experience in transport, logistics, or education/resources sectors.
* Familiarity with contract management and pricing strategies.
* Ability to analyse sales and service performance data for continuous growth.
About the Role:
This is an exciting opportunity to join our dynamic team and take on a leadership role in driving business growth through exceptional customer service and sales administration.
Benefits:
As a valued member of our team, you will enjoy ongoing training opportunities, regular performance reviews, and a supportive work environment that prioritises your growth and well-being.
What We Offer:
Join us and be part of a forward-thinking team that values continuous improvement, innovation, and collaboration. Our positive workplace culture promotes a healthy work-life balance and provides a safe working environment for all employees.