Customer Service Representative
We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative. This role is ideal for someone who loves interacting with people and resolving problems in a fast-paced environment.
About the Role:
This is an exciting opportunity to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for delivering high-quality service through various communication channels.
Main Responsibilities:
* Providing timely and effective responses to customer inquiries via phone, email, and other platforms
* Taking ownership of customer issues and resolving them efficiently
* Using customer history to identify opportunities for upselling and cross-selling
* BUILDING STRONG RELATIONSHIPS WITH CUSTOMERS THROUGH EFFECTIVE COMMUNICATION AND LISTENING SKILLS
* Staying up-to-date with our products and services to provide accurate information to customers
Requirements:
* Experience working in a high-volume call center environment (an advantage but not a requirement)
* A strong customer-centric approach and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and collaboratively as part of a close-knit team
* Familiarity with CRM systems and Microsoft software
What We Offer:
We offer a range of benefits to our employees, including:
* Competitive salary and incentives
* Team member discounts and offers from corporate partners
* Wesfarmers share plans
* Flexible working arrangements and access to our 'All Can Flex' program
* A highly successful Refer-A-Friend program
* Free onsite parking
Next Steps:
If you meet most of the requirements listed above and are interested in this opportunity, please send your application today. We look forward to hearing from you.
In compliance with our recruitment process and commitment to safety, you will be required to undergo background checks and pre-employment medical assessments involving drug and alcohol testing.
We value diversity and inclusion and encourage applications from all backgrounds.
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