Job Title:
Customer Service Specialist
Job Description
Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing.
Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing. You'll be part of a trusted national organisation recognised for integrity, fairness, and service to the community.
Enjoy the stability of a permanent full-time role, the flexibility of 100% remote work, and the opportunity to make a meaningful impact while building your career with Concentrix, a global leader in customer experience.
What You'll Do
* Handle inbound enquiries with professionalism and empathy.
* Support Australians navigating financial and government services.
* Deliver exceptional service and accuracy in every interaction.
* Work within a connected, fully remote team that supports your growth.
Key Details
* Multiple start dates throughout March 2026
* Apply Now as security clearance can take several weeks
* Salary: $ Super + Incentives
* Monday – Friday between 7:00am – 7:00pm AEST (Rotating Roster)
* Comprehensive online paid training with ongoing support.
* Work from Home, with initial equipment collection.
What You'll Need
* To be located within 50km of Docklands, Melbourne for equipment pickup and onsite IT support
* Australian Citizenship (required for security clearance).
* Reliable home internet (minimum 50Mbps download / 20Mbps upload).
* A private and professional home workspace.
* Passion for helping people and clear communication skills.
* Prior customer service or contact centre experience (advantageous).
The ability to pass police check and other financial pre-employment checks including government clearance.
Why You'll Love Concentrix
Work From Where you are needed – 100% remote permanent opportunity.
Job Security – Join a stable, long-term government partnership.
Growth Opportunities – LinkedIn Learning, Concentrix University and career pathways.
Inclusive Culture – We celebrate diversity, collaboration, and excellence.
APPLY NOW and embark on a rewarding career journey with us at Concentrix
*Applicants must be at least 18 years of age, and be an Australian Citizen with the ability to complete background and police checks.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
Location:
AUS Work-at-Home Victoria
Language Requirements:
Time Type:
Full time
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