Customer experience associate, part-time - innisfail, ab (22.5 hours/week)

Overview

As a Customer Experience Associate, you are the face, character and heart of Scotiabank branches. You provide exceptional service throughout the customer journey by taking a proactive approach to discovering customer needs, processing day‐to‐day transactions, nurturing long‐standing relationships, contributing to branch targets, identifying simple sales opportunities, and sharing technology expertise by introducing clients to mobile banking applications.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customer needs.
• Explain complicated concepts simply.
• Demonstrate success in a target‐based performance environment and contribute positively to a team‐oriented work environment.
• Demonstrate an eagerness to learn and determination to succeed.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and the ability to promote digital and self‐service banking options to customers.

Benefits

• Opportunity to join a forward‐thinking organization surrounded by a team‐oriented group of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• Internal training to support your career growth and enhance your skills.
• A competitive compensation and benefits package.

Location

Canada: Alberta – Innisfail.

Equal‐Opportunity Employment

Scotiabank values the unique skills and experiences each individual brings to the Bank and is committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.