Customer Banking Specialist Job Description
We are seeking a highly skilled Customer Banking Specialist to join our team. As a key member of our Multi-Channel Branches, you will be responsible for delivering outstanding customer service and building personal connections with clients.
Key Responsibilities:
* Assisting Customers: Assist customers with general banking transactions, including deposits, withdrawals, and transfers.
* Building Personal Connections: Build relationships with customers to understand their financial needs and provide personalized solutions.
* Utilizing Technology: Work with customers to use in-branch technology and digital banking options, including online banking and mobile banking apps.
* Financial Health Checks: Conduct Financial Health Checks to identify areas where customers can improve their financial well-being.
* Processing Applications: Process applications for personal loans and credit cards.
Requirements:
* Customer Service Skills: Deliver outstanding customer service with every interaction.
* Problem-Solving Skills: Take a problem-solving attitude and curiosity to find the right solutions.
* Communication Skills: Have great conversations and confidence to ask challenging questions.
* Teamwork Skills: Collaborate as a team to deliver a seamless customer experience.
* Leveraging Training: Leverage continuous training and development to support your career aspirations.
About Us:
We are an Equal Employment Opportunity employer and welcome applications from all qualified candidates.