The Role
As a hospitality operations leader, you will oversee the front office and concierge desk during evenings, ensuring efficient and accurate hotel accounts. Your responsibilities will include maximizing guest satisfaction by managing complaints and soliciting feedback, developing strong relationships across departments to ensure seamless collaboration, overseeing room inventory, and assisting team member training and development.
Key Responsibilities:
* Manage customer issues to ensure high-quality service standards are met
* Develop effective working relationships with colleagues across departments to enhance guest experience
* Oversee accommodation allocation and provide VIP guests with special benefits
* Contribute to staff training, performance management, and scheduling to optimize labor costs and productivity
About You
* Previous experience in a similar role is essential
* You have a background in hospitality customer-facing positions
* You possess knowledge of front office systems and reservations software
* Experience with Opera or Opera Cloud is highly desirable
* Qualifications such as H Endorsement and CPV Licence would be advantageous
Company Overview
Our resort is a leading entertainment destination in the region, offering gaming options, dining experiences, and unique events. As a major employer, we cater to diverse needs and offer opportunities for growth and success.
At our organization, you'll join a global legacy of family-owned businesses spanning over 100 years. Our operations span the globe, providing diverse career paths and opportunities for advancement.
We value diversity and inclusivity in our workplace, promoting a culture where everyone feels valued and respected. We welcome applications from candidates representing diverse backgrounds, orientations, and experiences.