About the role
As the Business Support Officer (Mining Concierge) you’ll be the initial point of contact for mining and exploration enquiries, undertaking daily communication with a range of stakeholders including mining and exploration companies, government representatives, service providers and community members.
You’ll be kept busy receiving enquiries, then resolving or triaging them to the relevant area, tracking and monitoring resolution.
You’ll also support the wider team with a range of administrative functions – requiring a high standard of record keeping and administration ability.
Other tasks include support with correspondence, briefing and preparation of reports.
About you :
Our team is proud to deliver a high standard of customer service, and we are looking for someone that shares these values and has the required communication skills.
Other qualities we are seeking :
- Knowledge and interest in the mining sector.
- Ability to work independently and efficiently to resolve routine matters and deal with a high volume of enquiries.
- Excellent communication and interpersonal skills to deliver a high level of customer services.
- IT proficiency to use MS Word and MS Excel and familiarity with using customer relationship management systems.
Sounds interesting?
Please note :
Compliance with pre-employment probity screening is mandatory for all roles within MEG and is a condition of engagement.
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.
About the Department of Regional NSW
Diversity and inclusion are core values of the Department of Regional NSW. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.
The Department of Regional NSW brings together under one super-charged umbrella the skill, insights, expertise, and authority to shape a dynamic future for the state’s regional areas.
- The groups within our cluster work hard to identify obstacles, map solutions and drive outcomes for the people of regional NSW.
- We are the only central government agency devoted solely to people in regional areas. With nearly 80 percent of our staff living in the community we serve, we are strategic thinkers, problem solvers, and the friend on the ground in valuable times and bad.
- Our evidence-based, collaborative approach is building thriving communities across regional NSW for generations to come.
- We’re here for regional NSW, for the long term.
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