Client Account Manager – Global Trade Solutions (Melbourne)
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At HSBC we exist with the purpose of opening up a world of opportunity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world for our customers, people, investors, communities and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, a flexible working culture and a range of employee benefits, including market‑leading subsidised private health cover, enhanced parental pay, subsidised banking products, bonus leave days and wellness programmes.
HSBC Global Trade Solutions (GTS) is one of the largest trade services organisations in the world, offering a comprehensive range of forward‑thinking supply chain and traditional trade solutions and recognized for innovation and service excellence.
Responsibilities
* Managing a portfolio of clients as Client Manager and key sales owner with a strategic outlook and account planning.
* Identifying sales opportunities that address specific client needs, deepening client relationships to increase wallet share and penetration.
* Identifying potential upselling, cross‑selling and broadening product coverage with key commercial banking clients.
* Maintaining extensive knowledge of the market, including trends, competitive and regulatory environment.
* Maintaining close liaison with intra‑country, intra‑region and cross‑regional colleagues and stakeholders to inform strategic direction.
* Leading by example, demonstrating excellence in account management and following end‑to‑end sales processes.
* Reassessing operational risk associated with the role, considering changing economic, legal and regulatory conditions and operating procedures.
Requirements
* Strong knowledge of Trade Finance, particularly core trade, working capital management, guarantees and trade loans, with ability to identify opportunities to upsell.
* Strong sales and client management/account management experience with a proven sales record.
* Demonstrated ability to balance exceptional customer service and revenue growth.
* Strong credit assessment skills, especially for complex and structured facilities with an international dimension.
* Vision, energy and drive with a sense of urgency and excellent organisational skills to execute sales opportunities at pace.
* Excellent written and verbal communication skills, able to deliver compelling presentations and influence at executive level.
* Analytical and problem‑solving skills in complex situations, using good judgement and strong influencing and negotiation skills.
* Ability to work independently and as part of local and international teams, maintaining service performance while meeting budget, deadlines and quality SLAs.
* University degree in a relevant discipline.
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, succeed together, collaborate across boundaries, take responsibility and hold ourselves accountable. Applications from First Nations peoples are encouraged.
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Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Business Development and Sales
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