DESCRIPTION
In this role, you will make an impact in the following ways:
* Independently perform diagnostics and complete complex repairs
* Maintain productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
* Coaches on preventative maintenance and / or repairs completed by more experienced technicians and / or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc
* Escalate unresolved issues to product specialists / engineering teams
* Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
* Identify additional sales and service opportunities with customer
* Maintain work area and tools for cleanliness and proper operation
* Adheres to and ensures adherence of technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
RESPONSIBILITIES
To be successful in this role you will need the following :
* Apprentice Trained Engine Technician (Cert III) or equivalent (required)
* Advanced level of workshop or field service experience (required)
* Advanced level knowledge of and experience with engine products (required)
* HR License (preferred)
* Experience providing technical advice and coaching to more junior technicians (preferred)
* Cummins Experience (preferred)
QUALIFICATIONS Compensation and Benefits
* Competitive hourly + shift allowance rate paid as a permanent salary
* Overtime penalties for all work above standard
* Monday to Friday 38-hour work week
* Participation in an annual variable compensation (bonus) program
* Income Protection continuance insurance
* Discounts with select private health insurance
* PC software / hardware and a range of vehicles
* Annual remuneration reviews
* Safety equipment / PPE and uniforms provided
* Range of personal and professional benefits
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