Primary Details
* Time Type: Full time
* Worker Type: Employee
Location & Format
* Location: Newcastle, NSW
* Permanent position, full-time hours
* Hybrid role - a mix of in office & work from home
The Opportunity
We're looking for a Claims Officer to join our Property Claims team! You'll play a key role in supporting customers through the end‐to‐end claims process in a fast‐paced, team‐focused environment. This is a great opportunity to grow your career in a supportive and collaborative team where your work genuinely makes a difference.
Your new role
* Manage a portfolio of property claims from lodgement through to resolution
* Analyse policy coverage and ensure accurate, timely claim decisions
* Set reserves, authorise payments, and negotiate fair claim outcomes
* Build strong relationships with customers and stakeholders, providing professional and responsive service
* Ensure compliance with insurance guidelines, identifying and escalating risks where required
* Identify potential fraud or suspicious activity while maintaining clear and confidential communication
About You
* Experience managing a portfolio of claims, including end‐to‐end customer interactions
* A strong customer service background with a passion for delivering quality outcomes and building a career in insurance
* Confident working in a high‐volume, phone‐based environment, managing competing priorities effectively
* Ability to build rapport and navigate a range of customer expectations, including handling difficult or complex conversations
* Empathetic and professional approach when supporting customers through challenging situations
* Highly organised, self‐motivated and a confident communicator across both phone and written channels
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
* 18 weeks gender‐equal flexible leave for all new parents, including paid super
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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