Job Role Overview:
The customer support representative plays a pivotal role in ensuring fleet productivity and efficiency.
Key Responsibilities:
* Develop strong relationships with mining customers to drive business growth
* Analyze performance data and problem-solve any issues to optimize results
* Conduct thorough machine inspections and audits to identify areas for improvement
* Provide expert advice on component forecasting using oil analyses and wear rate indicators
* Collaborate with customers to enhance fleet productivity and minimize downtime
* Serve as the primary point of escalation for customer concerns, resolving issues promptly and professionally
* Work closely with customers to plan maintenance events and forecast resource requirements
Benefits:
This role offers opportunities for professional growth and development in a dynamic industry.