Service Technician (Open to Fresh Graduates)
Join to apply for theService Technician (Open to Fresh Graduates)role atResmed.
Job Description SummaryThe primary role of Technical Services is to provide technical & engineering support to customers, support agents & internal teams.
Key deliverables include taking ownership of customer queries on Resmed products, researching solutions and promptly responding while maintaining the highest level of quality.
Provide post-design support and repair of Resmed products, investigate device failures, upgrade systems, and perform product maintenance & testing.
Primary Position ObjectiveAs a Service Technician the primary objective is to troubleshoot and resolve technical issues for all Resmed products (sleep apnoea devices, life support ventilators and diagnostic devices).
Responsibilities And Accountabilities
Provide technical support for internal and external customers via inbound calls, Teams messaging and e-mail with a focus on software and device support.
Maintain quality documentation for repair and service activities in the tracking system for traceability.
Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.
Ensure device repairs and servicing is compliant with Australian and New Zealand regulatory standards.
Follow service procedures detailed in product service manuals and tech notes.
Support QA with investigations and provide supporting documentation as needed.
Work independently and continually develop technical knowledge to assist support teams.
Timely and effective communication, documentation and reporting.
Focus on Business Excellence initiatives and Continuous Improvement.
Required Qualifications and Experience
Professional and effective communication skills – both verbal and written.
Strong computer skills and proficiency with common software applications (Word, Excel, PowerPoint, Outlook, etc.).
Preferred Qualifications
Tertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics).
Minimum of 2 years of related experience.
Demonstrated experience with repair and servicing medical equipment.
Joining us is more than saying "yes" to making the world a healthier place.
It's discovering a career that's challenging, supportive and inspiring.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thriving on the innovative ideas this generates.
We commit to respond to every applicant.
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