The role involves providing solutions to complex customer issues. This is achieved by using negotiation and resolution skills for case management.
Key responsibilities include liaising with other departments and stakeholders, while keeping the customer informed until a mutually agreed resolution is reached.
Exercise independent judgement and provide effective communication in accordance with company policy and procedures.
* Provide quality and accurate information when handling customer enquiries.
* Take ownership of the customer query and ensure follow up if necessary.
* Use appropriate systems and support tools in providing consistent customer solutions and experience.
The ideal candidate will have contact centre experience and / or telecommunications experience.
Proven attention to detail, excellent communication skills, and a strong customer resolution focus are essential.
Self-starter with the ability to manage and prioritise own workload in a timely manner.
Able to effectively engage multiple stakeholders to source resolutions for customers.
Strong Microsoft Office skills and excellent verbal and written communication skills are required.
Benefits include flexible hybrid working, free mobile plan and access to training platforms.
We are committed to attracting, developing and retaining the best people.