We are a celebrated, multidisciplinary design practice with a team of over 300 professionals across seven studios in Australia, New Zealand, and Southeast Asia. Our portfolio includes diverse projects such as bespoke residences, luxury hotels, innovative hospitality and workplace interiors, urban design, large-scale master planning, and landscape architecture. At DKO, our workplace culture is shaped by our core values, fostering a safe, inclusive, and diverse environment where our people can excel.
The Role:
DKO is seeking an experienced Collections Officer to support the Finance team with the professional management of outstanding invoices. This role plays a critical part in maintaining healthy cash flow while preserving strong, respectful relationships with clients.
The position requires a confident, detail‐oriented professional who is comfortable managing collections conversations, resolving discrepancies, and working autonomously within an architectural practice environment. This is a Part Time role approximately 20 hours per week (3–4 days, flexible).
* Proactively contacting clients regarding outstanding invoices via phone and email in a professional and respectful manner
* Managing aged debtors and following up on overdue accounts in line with agreed timeframes
* Negotiating payment arrangements where appropriate and monitoring adherence to agreed plans
* Investigating and reconciling payments received, including identifying discrepancies or variations to contracts
* Re‐issuing invoices and supporting documentation as required
* Maintaining accurate and detailed records of client communications and actions taken
* Escalating complex or sensitive matters to the Finance Manager/CFO where required
* Providing regular updates and reporting on aged debt and collection status
* Supporting internal stakeholders (Project Leaders, Partners, Finance) with debtor status and queries
* Recommending next steps, including legal escalation, where recovery options have been exhausted
Skills & Experience:
* Proven experience in Accounts Receivable and/or Debt Recovery
* Strong working knowledge of Xero (essential)
* High‐level reconciliation and investigation skills
* Excellent written and verbal communication skills, with a confident and professional phone manner
* Strong negotiation and problem‐solving capability
* Ability to manage difficult or sensitive conversations calmly and professionally
* High attention to detail and strong organisational skills
* Ability to work independently, manage priorities, and meet deadlines
* Experience working within a professional services environment (architecture, engineering, or similar) will be highly regarded
* Working knowledge of Deltek Vantagepoint is advantageous but not essential
What We Offer:
* Work in an award-winning studio with a focus on equity and inclusion
* Work in a friendly, supportive, fun and creative team environment
* Flexible working hours and days (approximately 20 - 25 hours per week)
* Autonomy and flexibility within a supportive Finance team
* Opportunity to make a meaningful impact on DKO's financial operations
* Engagement within a collaborative, professional practice environment
* Employee Assistance Program to support mental health
* Wellness initiatives and social events
* Generous parental leave policy
Application Requirements
* When applying for this job, please provide a Cover Letter and CV
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