Customer Support Expert
This role involves acting as the voice of our brand across various social media channels.
You will be responsible for driving brand advocacy through every interaction with customers and prospects.
Your communication skills will enable you to handle all sorts of enquiries and provide tailored solutions.
The ideal candidate will possess excellent written and verbal communication skills, a positive attitude, and interest in social media.
About This Role
* Provide customer support for a variety of issues and general enquiries
* Detect and raise possible brand and reputational risks
* Communicate in a unified and relatable brand tone across all interactions
* Think outside the box and provide customers with tailored solutions
Requirements
* Excellent written and verbal communication skills
* A positive attitude and ability to work as part of a team
* Interest in social media and understanding of different social channels
* Confident multitasking on a computer
Benefits
This role offers opportunities for professional growth and development in a dynamic environment.
You will be empowered to make decisions and take ownership of your work.
We strive to create a safe and inclusive space for all employees to thrive.