Temp Roles with Permanent Potential - Start Your Career with a Big 4 Bank
* $39.20/hr + super
* Temporary 12 Month Contract, Full-time role on a rotating roster (Monday - Friday 8.30am to 5pm)
* Location: Docklands and Hybrid after training period
* Start date: Middle of July 2025
Your new company
Unlock your potential and embark on a truly rewarding career as a Bereavement Services within this Big4Bank compassionate contact centre team. We are not just a Big 4 Bank; we are a beacon of empathy and support for our customers during difficult times. With our unwavering commitment to excellence, you'll find yourself in an environment that nurtures your growth and offers boundless opportunities for personal and professional development.
Your new role
* Provide compassionate assistance to grieving families and their representatives (e.g. next of kin, solicitors, branch staff)
* Efficiently close or update bank accounts, home loans, credit cards, and personal accounts
* Review and process legal documents such as death certificates and wills
* Collaborate with internal teams to action banking requests and update customer records
* Act as the first point of contact, handling approximately 30 inbound calls per day
* Respond to email enquiries and ensure compliance with banking procedures
* Receive full support through comprehensive training, daily team check-ins, and ongoing guidance
What you'll need to succeed
* Must have full working rights in Australia, including the ability to work 38 hours per week.
* Excellent communication skills - clear, concise, with a professional phone manner, engaging conversational style, and a strong sense of empathy.
* Previous experience in a contact centre or reception role is highly desirable, particularly within banking. Experience in telecommunications, retail, hospitality, or similar customer-facing industries is also valued - especially if you've handled complaints or worked under pressure.
* Strong ability to navigate systems and absorb theory-based training effectively.
* Team-oriented mindset with a willingness to go above and beyond to support colleagues and contribute to a positive team environment.
* Receptive to feedback and proactive in seeking personal and professional development opportunities.
* Resilient and composed, able to manage difficult conversations professionally and move forward without taking interactions personally.
* Customer-focused, with a genuine desire to help and educate customers, creating a positive and memorable experience.
* Detail-oriented, with a strong commitment to following processes accurately and maintaining high standards of quality.
What you'll get in return
* 4 weeks of an in-depth, industry-leading training program onsite.
* Opportunity to work in a Hybrid position after training.
* Support and development to build your career within the Banking industry.
* Work for a highly reputable company that promotes a diverse work force and stands by its values.
* Strong emphasis on Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion and Employee wellbeing & engagement.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.