Support Workers – Warwick
Alcohol and Other Drugs (AOD) | Psychosocial Support
Help Close the Gap by delivering culturally safe, community-based support services.
Location: Warwick Support Services Centre
Employment: Up to 38 hours per week
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Job Highlights
* Two specialist community support streams: AOD and Psychosocial
* Meaningful work supporting Aboriginal and Torres Strait Islander communities
* Salary packaging, supportive multidisciplinary team, strong cultural focus
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About Carbal Medical Services
Carbal Medical Services (Carbal) is a not-for-profit Aboriginal Medical Service delivering holistic health care and community services to Aboriginal and Torres Strait Islander peoples across Toowoomba, Warwick, and the broader Darling Downs and Southern Downs regions.
Our services include primary health care, outreach programs, community wellbeing initiatives, and NDIS services. We work within strong cultural governance frameworks and multidisciplinary models of care to support individuals, families, and communities.
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About These Roles
Carbal is seeking committed and community-focused Support Workers to join our Warwick team. These roles sit within Outreach and Community Services and work closely with Aboriginal Health Workers, GPs, allied health professionals, and external stakeholders.
Applicants may be considered for one or both streams, depending on skills, qualifications, and experience.
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Alcohol and Other Drugs (AOD) Support Worker – Community-Based Outreach and Recovery Support
Role Overview
The Alcohol and Other Drugs (AOD) Support Worker provides culturally safe, practical, and holistic support to individuals and families experiencing issues related to alcohol and other drug use. Working closely with the AOD Counsellor, this role supports recovery-focused care and positive community outcomes.
Work Pattern: Monday to Friday, no after-hours or weekend work.
Key Duties & Responsibilities
* Deliver culturally appropriate AOD support to individuals, families, and groups
* Assist the AOD Counsellor to achieve program and recovery outcomes
* Promote the AOD program and support appropriate referral pathways
* Provide practical support and coordinated referrals for clients and families
* Work collaboratively with health professionals and community stakeholders
* Build and maintain respectful and meaningful community relationships
* Maintain accurate client records, data, and reporting
* Participate in quality improvement activities
* Comply with organisational, funding, and reporting requirements
Essential Requirements
* Experience working with Aboriginal and Torres Strait Islander people, or ability to rapidly acquire this knowledge
* Understanding of the impacts of alcohol and other drugs within Indigenous communities
* Knowledge of case management practices in AOD, mental health, or generalist settings
* Ability to work professionally with minimal supervision
* Strong time management and reporting skills
* Current Open C Class Driver Licence (QLD)
* Ability to obtain and maintain a National Police Check and Blue Card
* Current CPR certification
Desirable
* Certificate III or IV in Aboriginal and Torres Strait Islander Primary Health Care
* Certificate IV in Alcohol and Other Drugs (or equivalent)
* Lived experience of AOD or mental health challenges
* Experience in withdrawal or rehabilitation services
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Psychosocial Support Worker – Community Mental Health and Social Support
Role Overview
The Psychosocial Support Worker provides practical, emotional, and community-based support to individuals experiencing mental health and psychosocial challenges. The role focuses on building independence, resilience, social connection, and access to appropriate services, including NDIS supports.
Work Pattern: Monday to Friday, no after-hours or weekend work.
Key Duties & Responsibilities
* Provide one-on-one and community-based psychosocial support
* Assist clients to access services, programs, and NDIS supports
* Support vulnerable individuals to build independence, resilience, and life skills
* Work closely with GPs, Aboriginal Health Workers, and allied professionals
* Provide appropriate referrals and coordinated supports
* Maintain accurate client records, data, and reports
* Build respectful, culturally safe, and inclusive community relationships
* Demonstrate cultural awareness and adapt support approaches accordingly
Essential Requirements
* Demonstrated experience working with Aboriginal and Torres Strait Islander people
* Understanding of health, mental health, and social issues impacting Indigenous communities
* Experience supporting clients with varying mental health needs
* Knowledge of NDIS access and support requirements
* Ability to work independently and as part of a multidisciplinary team
* Current Open C Class Driver Licence
* Ability to obtain and maintain a Disability Worker Screening Check and Blue Card
Desirable
* Certificate IV in Mental Health or related qualification
* Mental Health Worker or Aboriginal Health Worker qualification
* Experience in the not-for-profit or community services sector
* Immediate availability
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What We Can Offer You
* Competitive salary with salary sacrificing options to increase take-home pay
* Supportive, culturally rich workplace
* Multidisciplinary team environment making a real community impact
* Access to Paytime – draw on a portion of your earned pay anytime
* Two weeks off over the Christmas period (from annual leave / public holidays)
* Free gym membership (conditions apply)
* Employee Assistance Program
* Annual uniform allowance
* Discounts with selected service providers
* Regular staff events
* Access to Carbal's internal online training and professional development suite
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How to Apply
Please submit your resume and cover letter via the Apply Now button by COB Thursday 12 February 2026.
Applicants are asked to clearly specify in their cover letter whether they are applying for:
* the Alcohol and Other Drugs (AOD) Support Worker role,
* the Psychosocial Support Worker role, or
* both roles.
The closing date is indicative only. Carbal reserves the right to close this advertisement early.
Due to the volume of applications received, only shortlisted applicants will be contacted.
Carbal is an Equal Opportunity Employer. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
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Our Commitment
Carbal Medical Services upholds a strong commitment to cultural integrity, community wellbeing, and the professional growth of our people. We are dedicated to delivering holistic and culturally safe health care that empowers Aboriginal and Torres Strait Islander communities.