Expert Service Delivery Lead
The role of Expert Service Delivery Lead is to oversee the delivery of managed services contracts end-to-end. The key responsibilities include ensuring client satisfaction through effective service level management and collaboration with technical teams.
Key Responsibilities:
* Develop and implement strategies for delivering high-quality services that meet or exceed customer expectations
* Manage and maintain relationships with clients, identifying opportunities for growth and improvement
* Collaborate with cross-functional teams to ensure seamless delivery of services
* Maintain up-to-date knowledge of industry trends, technologies, and best practices to inform strategic decisions
Benefits: As an Expert Service Delivery Lead, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment.
Requirements:
* Proven experience in a senior leadership role with a track record of delivering results-oriented solutions
* Advanced analytical mindset and strong initiative
* Excellent communication, negotiation, and problem-solving skills
* Ability to work under pressure and maintain attention to detail