Overview
Reference: BH-
Position: Messaging Specialist / Technical Support
Client: Federal Government Projects
Location: Sydney Based (100% onsite due to the project’s nature and security requirements)
Engagement: Initial 12-month contract with potential extension
Join a leading IT service organisation supporting Federal Government client/projects. We’re seeking NV2-Cleared Messaging Specialist / Technical Support to join a leading IT service organisation supporting Federal Government client/projects.
Key Responsibilities
- Provide expert messaging support and resolve complex technical issues for mission-critical IT systems in deployed Defence environments, ensuring system functionality under connectivity constraints.
- Manage and maintain secure messaging infrastructure and Minerva systems, including patching, upgrades, user account administration, and digital certificate compliance.
- Develop and maintain SOPs, build guides, workarounds, and contingency plans to support ongoing system operations in adverse or degraded conditions.
- Collaborate with partner teams and vendors to troubleshoot incidents, support system builds and deliver training and mentorship to onsite and ship CIS technical staff.
- Participate in on-call rotations for high-priority incident resolution, ensuring rapid response and continuous system reliability.
Skills & Experience
- Experience working in Defence as a Messaging Technician / Support
- Demonstrated experience implementing and maintaining Messaging Infrastructure across distributed environments
- Demonstrated experience in integrating complex ICT infrastructure software and applications with Messaging infrastructure
- Demonstrated experience and knowledge of:
- Exchange and AD administration
- Message Transfer Agents
- Microsoft Skype administration
- XMPP chat tools
- Strong verbal and written communications skills
- Ability to collaborate with team members and stakeholders
Clearance and Credentials
- Must be an Australian Citizen with an active NV2 security clearance (or higher) or ability to obtain NV2
Other requirements
- Willingness to participate in on-call rotations, with occasional after-hours or weekend work
- DSN access and ability to comply with US ITAR regulations due to handling export-controlled ICT products
How to apply
For a confidential discussion, please contact Gian on quoting reference.
Company Background
Peoplebank are expert recruiters who have been connecting IT & digital specialists with some of the most energetic and recognised organisations in the Asia Pacific region for over 25 years.
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📌 Messaging Specialist / Technical Support
🏢 Nes Global Talent
📍 City of Sydney