Overview
Operations Manager, Customer Engagement and Student Services
The role is a permanent full-time position in TAFE Queensland's Business Innovation and Commercialisation team at the South Bank Campus. The position reports to the Director, Customer Engagement and Student Services.
About TAFE Queensland
TAFE Queensland is the largest and most experienced Vocational Education and Training provider in the State, with a history of serving Queensland communities for more than 140 years.
The Role
As an Operations Manager, Customer Engagement and Student Services, you will:
* Contribute to strategic and operational planning processes to ensure the delivery of high-quality, cost-effective customer and student services that support vocational education and training outcomes.
* Lead and manage highly effective support services teams to deliver solutions that exceed market and customer expectations within a contemporary learning and services environment.
Salary and Benefits
* Salary range: $131,080.40 - $140,381.23 (gross) per annum plus superannuation contributions of 12.75% of salary.
* Four (4) weeks recreation leave (accrued annually).
* Flexible work options (e.g. Purchased leave, compressed hours, telecommuting).
* 12.75% Superannuation and Salary packaging options available.
* Wellbeing initiatives and social responsibility programs.
* Access to Employee Assistance Program.
Key Responsibilities
* Promote and model the established values: Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
* Support the Director in the general management and operations of the portfolio including budgeting.
* Support leadership development of team managers in a high performing, customer-focused portfolio that contributes to revenue targets and customer satisfaction.
* Maintain understanding of the commercial aspects of TAFE including financial performance and external factors.
* Establish and maintain quality networks and relationships with internal and external stakeholders.
* Engage with industry, business and the community to grow a customer-centric service provision within an integrated sales and marketing environment.
* Monitor developments in technology, commercial trends and external factors to inform problem-solving and service innovation.
* Consult and negotiate with internal service providers to meet business outcomes.
* Manage and analyse KPIs related to student and customer satisfaction and implement remedial actions to achieve targets.
* Drive employee development, facilitate inductions and mentoring, and promote refresher inductions as required.
* Continue improving efficiency by reducing cost and enhancing outcomes.
* Foster a continuous learning and business improvement environment.
Qualifications and Desirable Requirements
* Tertiary qualifications in business and/or extensive industry experience.
* Knowledge of the Vocational Education and Training (VET) sector.
* Previous experience in managing teams.
How To Apply
* Provide a detailed resume including contact details for two referees (one of whom is your current supervisor).
* A cover letter (maximum 2 pages) outlining experience, skills and abilities and addressing the criteria under "How you will be assessed".
* Applications must be submitted via TAFE Queensland's Recruitment Portal.
Closing date: 4:00pm 24 September 2025 | Job Reference Number: TQ2025-841
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