Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity.
We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity.
We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits.
These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries.
The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support.
Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.Joining the GPS team in Sydney as a Senior Client Account Manager in this fixed term contract, you will manage a portfolio of top tier, highly complex GPS clients.
You will be accountable for overall client satisfaction with GPS products and services and supporting the broadening and deepening of these relationships to drive commercial outcomes for the GPS business.
In doing so, you will ensure clients receive a superior service experience both locally and globally; being a client's single point of contact for service for more complex queries outside of basic transactional inquiries.Your main responsibilities will include:Managing the liquidity and cash management needs of a portfolio of Multi-National Corporations and Local Corporates.
Maintaining relationships with key influencers in the client's local or regional Treasury and Finance organisation.Accountability for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth.Accountability for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.Responsibility for resolving assigned queries.Accountability for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others.Maintaining a strong understanding of the cash management business including the ability to identify and deal with business or relationship risks.Communicating complex product and/or technical information to clients into simple terms.Ensuring all internal and external risk metrics are met at all times to ensure clients and HSBC are protected from financial crime.
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