Thredbo is Australia's premier year-round alpine destination. Open 365 days a year, Thredbo is home to Australia's only alpine Gondola, Australia's highest lifted point, a picturesque European-style village, the country's biggest alpine events calendar and the Southern Hemisphere's only Alpine Coaster. In winter, Thredbo offers access to the country's best skiing & snowboarding and in summer, the mountain transforms into the ultimate hiking and biking destination.
Hotel TOTTO Wollongong is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About the Role
We are seeking an enthusiastic and dedicated professional to join our team in a Front Office as a casual Guest Service Agent. As the ideal candidate you'll have a robust background in a similar environment, with a strong commitment to delivering exceptional guest experiences.
At Hotel TOTTO Wollongong, we pride ourselves on providing exceptional resort accommodation and creating unforgettable experiences for our valued guests. Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a spectacular wedding, we are committed to delivering excellence at every turn.
Skills & Experience
* Guest Interaction: Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs. Express genuine appreciation when bidding guests farewell.
* Communication: Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
* Multitasking: Capable of managing multiple tasks efficiently while maintaining a high level of service under pressure.
* Teamwork: Work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.
* Professional Conduct: Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.
* Phone Etiquette: Answer telephones with appropriate etiquette, providing clear and helpful information.
* Attention to Detail: Display strong attention to detail, especially when handling guest requests and performing tasks.
* Opera PMS Experience: Experience with Opera Property Management System (PMS) is highly regarded.
* Flexibility: Available to work a flexible schedule across seven days a week, including late nights, weekends, and public holidays.
* Valid Driver's License: A current New South Wales driver's license is required.
* Legal Right to Work: Applicants must have the legal right to work in Australia, as sponsorship is not available.
* Police Check: All successful candidates must be willing to undergo a National Police Check.
Benefits & Perks
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapid career growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company
Join Hotel TOTTO Wollongong and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
Work, live and play in the mountains
Thredbo offers a wide range of roles to suit everyone plus plenty of opportunities to grow and build your career. Joining our team means you become a part of EVT, one of Australia and New Zealand's leading experience companies. Your time at Thredbo could easily lead to a lifelong career with possible opportunities across the EVT brands spanning Entertainment, Ventures and Travel.
The ultimate experience, working for Thredbo unlocks a mountain of adventures including skiing, snowboarding, hiking, mountain biking and more. By joining the community and living in the Snowy Mountains, you'll meet lots of like-minded people who love the outdoors as much as you do and make long-lasting memories while you're at it. Our team is diverse, dynamic and inclusive, so you're sure to find your people and be accepted for who you are here.
On top of scoring an awesome job and a once-in-a-lifetime experience, joining the Thredbo team comes with some serious perks In Thredbo, you'll receive a staff season pass, gym and pool access and lots of in-resort discounts, and through EVT, you'll also receive a wide range of discounts on hotel stays, cinemas, food and more.
Through our shared passion of the mountains, our team is committed to preserving, protecting, and prioritising our unique alpine environment. We take pride in our long list of environmental initiatives and embrace the opportunity to lead our industry and our community towards a more sustainable future, today. This includes Thredbo's Gold certification through EarthCheck three years running, a first for an Australian snow resort. EarthCheck is the world's leading environmental certification and benchmarking program for the travel and tourism industry. The recognition makes Thredbo a leader of sustainable tourism destinations worldwide certified to the internationally recognised EarthCheck Destination Standard.
If you're ready for your next adventure, apply now to join our team
Applications are being assessed as they are received so we recommend applying as quickly as possible to avoid missing out.
International applicants must be eligible to obtain their own visa with valid work rights in Australia. For information, please visit the Australian Department of Home Affairs website