Company DescriptionAt Fairmont Hanoi, we’re crafting more than just a wellness offering — we’re setting the stage for a transformative experience. With a concept set to be a game changer in Hanoi’s hospitality landscape, our spa, bathhouse, and wellness facilities are designed to become the city’s new social epicentre — where luxury meets community, and well-being becomes a way of life.The role of Wellness Director calls for an outgoing, visionary leader with a passion for exceptional service and holistic experiences. This position holds strategic responsibility for the seamless operation of our spa, bathhouse, fitness center, and wellness membership programs. It is a unique opportunity to shape an inspiring destination that speaks to both hotel guests and the local community — perfectly aligned with Fairmont’s commitment to well-being and elevated hospitality.Job DescriptionKey ResponsibilitiesStrategic Leadership & OperationsVision Implementation: Develop and execute a comprehensive wellness strategy that integrates spa operations, fitness, nutrition, and holistic well-being, ensuring alignment with Fairmont's brand standards and guest expectations.Facility Oversight: Manage daily operations across all wellness facilities, ensuring cleanliness, safety, and service excellence.Guest Experience: Uphold a culture of personalized service, ensuring each guest interaction is memorable and exceeds expectations.Financial ManagementBudgeting: Prepare and manage the annual operating budget and financial forecasts for the wellness department.Revenue Optimization: Develop and implement strategies to drive revenue growth through spa services, memberships, retail sales, and special programs.Cost Control: Monitor expenses, ensuring efficient use of resources and adherence to budgetary constraints.Team Development & Human ResourcesStaff Leadership: Recruit, train, and mentor a diverse team of wellness professionals, fostering a collaborative and high-performing work environment.Performance Management: Conduct performance evaluations, providing feedback and development opportunities to team members.Training Programs: Design and implement comprehensive training programs to ensure staff are knowledgeable about the latest wellness trends and techniques.Marketing & Community EngagementBrand Promotion: Collaborate with the marketing team to develop promotional materials and campaigns that highlight the wellness offerings.Community Outreach: Establish partnerships with local organizations and participate in community events to promote the wellness center and attract local clientele.Membership Programs: Design and manage wellness membership programs that cater to the needs of the local market, ensuring member satisfaction and retention.Compliance & ReportingRegulatory Compliance: Ensure all wellness operations comply with local health and safety regulations, as well as Fairmont's internal policies.Reporting: Maintain accurate records and reports related to financial performance, guest satisfaction, and operational metrics, providing regular updates to senior management.QualificationsEducationBachelor’s degree in business administration, Hospitality Management, Wellness, or a related field. Advanced certifications in spa or wellness management are advantageous.ExperienceMinimum of 5 years in a senior wellness or spa management role within a luxury hospitality environment.SkillsStrong leadership and team management capabilities.Excellent financial acumen with experience in budgeting and revenue management.Proficient in wellness trends, treatments, and holistic health practices.Exceptional communication and interpersonal skills.Ability to develop and execute strategic marketing initiatives.Additional InformationFlexibilityWillingness to work evenings, weekends, and holidays as required by the operation.Language ProficiencyFluent in English; additional language skills are a plus.Technical SkillsProficient in Microsoft Office Suite and Book4Time spa management software systems.
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