In this part time role, as an Implementation Consultant you will be:
* Consulting customers on the following crucial configuration tasks for SaaS platforms:
o Single sign on (SSO) integration with identity provider platforms
o Data integrations with student information systems, membership management systems, and HR information systems
o Configuration of platform roles and permissions
o Installation and configuration of LTI-compliant third party applications
o Establishment of an account hierarchy that matches intended platform usage
* Consulting customers on migration of content from third party platforms
* Working with customers to scope and recommend technical solutions, including gathering technical and functional requirements
* Supporting the customer with guidance on leveraging APIs for Instructure Products
* Providing consulting to groups of varying sizes, audiences and experience levels. Your skills translating technical concepts into everyday language will be highly regarded
* Researching and understanding client needs and objectives to support customisation of services, growth of consulting offerings, and improved customer experience
* Identifying areas where additional support, training, or consulting are needed
* Participating in team projects that support goals and initiatives of the team
* Building and maintaining technical documentation regarding integrations and systems involved in implementations
* Consulting on how to use JavaScript and CSS overrides in Instructure products where supported
Here is what you will need to know/have:
* Experience designing and deploying technical solutions in a SaaS environment
* Technical expertise with multiple identity provider authentication systems
* Experience and familiarity in working with APIs
* Experience with a programming language (JavaScript, Ruby, and/or Python are a plus)
* Outstanding written and oral communication skills
* Strong interpersonal skills and customer focus
* Ability to conform to shifting priorities and timelines through analytical and problem-solving capabilities
* Ability to engage with a wide variety of audiences, including academics/teachers, administrators and leadership.
* Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate sessions
Ideally, you'll also know/have:
* Working knowledge of technology deployment strategies and best practices, especially in an educational context
* Experience building custom reports and data visualizations, and helping customers interpret and understand their data
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