About the Role
This is a leadership position where you will be responsible for driving connections that matter in every moment. You will be part of a team of passionate and supportive people who are defining the future of service excellence, one extraordinary customer experience at a time.
Your Day-to-Day
* Provide inspirational leadership and drive positive engagement to build a culture of high performance for our amazing people.
* Develop, coach & mentor your team in delivering exceptional customer experiences each & every time.
* Lead your team in operational excellence by executing the company strategy & contributing towards the organisation's growth & profitability.
Your Skills to Succeed
We are looking for someone with ambition to drive the highest level of results through coaching, mentoring & integrity. You should have an innate ability to craft a welcoming & highly energised atmosphere of togetherness for our customers & team.
Perks We Love
* Competitive remuneration and employee discounts.
* Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
* Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever's important to you.
* We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregivers).
* Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through employee-led networks and diversity initiatives like Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+).
* Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
* Flexible working arrangements – talk to us about how this role can be flexible for you.