Job Opportunity
We are seeking a highly skilled and experienced Store Operations Manager to oversee our NSW/ACT Trade Store network. This role is pivotal in driving profitable growth, exceptional customer service & strong operational standards across the region.
You will play a key role in shaping the future of our store network, ensuring it is structured for maximum accessibility, coverage, and long-term success.
* Lead a large multi-disciplined team to deliver strong sales performance, customer service, and operational excellence.
* Partner with key stakeholders to implement sales strategies and deliver local growth opportunities.
About the Role
This role offers the opportunity to make a significant impact in a complex operating environment. You will provide performance leadership, coaching, and strategic direction to a large team.
You'll balance financial outcomes with people and culture, drive operational excellence, and maintain a strong safety-first focus.
If you thrive on leading large teams, influencing diverse stakeholders, and delivering sustainable results, this role may be the ideal opportunity for you.
Key Responsibilities
1. Provide leadership, coaching, and development to a large multi-site store team.
2. Execute and manage the Trade Store Network Strategy.
3. Ensure full compliance with health and safety standards and risk management processes.
4. Partner with key stakeholders to implement sales strategies.
Benefits
This role offers a range of benefits, including:
* Comprehensive health and wellbeing support, including a Wellbeing Hub and Employee Assistance Program (EAP).
* Generous discounts on DuluxGroup products and corporate partnerships.
* A collaborative and customer-focused work environment.
* Opportunities for professional growth and development.
Requirements
To be successful in this role, you will need:
* Proven leadership experience in multi-site retail or trade store operations.
* Strong commercial and financial acumen, including P&L management and resource allocation.
* Excellent communication, influencing, and negotiation skills.
* Analytical and problem-solving ability, with a focus on driving efficiency and results.
Culture
We foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing and prioritise your safety in everything we do.
Join our organisation and be part of a compassionate and collaborative workplace where you can grow professionally and personally.