Join a Luxury Boutique as an Operations Maestro
Step into the world of luxury where elegance meets excellence. We're on the lookout for an Operations Manager to orchestrate the seamless day-to-day rhythm of our global client's high-end boutique entering the Australian market.
If you're passionate about delivering unparalleled experiences and thriving in a vibrant, luxury environment, this is your stage.
As Operations Manager, you will:
- Lead the boutique's daily operations with finesse, ensuring flawless management of staff attire, POS system compliance, and boutique ambience. Partner with sales teams to set and achieve ambitious targets, inspire them to align with our brand's vision and serve as the bridge between boutiques to communicate updates on brand evolution, new arrivals, and pricing.
- Oversee the seamless flow of luxury products, managing import, export, and logistics with precision while ensuring regulatory compliance. Maintain and manage stock levels for high-end items and essential boutique supplies and coordinate the delivery of boutique materials and exclusive gifts.
- Monitor and elevate customer satisfaction, working closely with HQ to uphold exceptional service standards. Play a pivotal role in recruiting, interviewing, and evaluating sales talent, and implement cutting-edge training programs to foster operational excellence.
- Collaborate with internal teams-retail, finance, marketing, CRM, HR-to ensure harmonious operations. Assist in developing and managing sales budgets, provide insightful monthly reports on sales, expenses, and stock levels, and actively participate in monthly operations meetings to offer updates and feedback on ongoing projects.
What You Need to Shine:
- A degree in management or a related field, coupled with at least 5 years of experience in luxury retail, hospitality, or a service-oriented industry.
- Exceptional communication skills, a collaborative spirit, and the ability to perform under pressure and deliver outstanding results.
If you're ready to infuse your expertise into a world of luxury and create unforgettable boutique experiences, we want to hear from you