An AO5 Business Analyst vacancy is available in the Debt Management Centre (DMC) division of the Queensland Revenue Office.
You will leverage your expertise and data analysis skills to examine debtor behaviours, installment plan data, and DMC call statistics. This analysis will enable you to identify innovative business improvement opportunities aimed at enhancing the client experience and reducing the State Penalties Enforcement Registry (SPER) debt pool.
This role will either be based at our Ipswich or Southport office. The preferred location will be discussed at the end of the process, with the suitable applicant. This position has flexible work options available and access to professional growth pathways.
Please read the role description for more information. You can also contact Lewis McNairn for further information.
Typical Day
* Utilising data analysis tools to extract and analyse Call Centre and collections data, facilitating the development of reports to articulate business needs, to enable the development of strategies and operational solutions.
* Collaborating with Senior Management and technology teams to design and improve processes according to business requirements and timeframes.
* Analysing and challenging practices and procedures to improve operational effectiveness based on current and emerging industry trends.
Qualifications
* Experience with analytics tools and platforms such as Microsoft BI stack (Power BI, Excel, PowerApps, Power Automate), Genesys, eMite, or similar is highly regarded.
* Experience with statistical forecasting methods such as Erlang C is highly regarded.
* Knowledge of Paginated Report Builder, Azure BI, SQL Server, Tableau, Databricks, or similar is highly desirable.
* Experience in interpreting requests, preparing detailed data, and presenting timely information, including the creation and validation of complex reports, submissions, and documentation.
* An ability to take initiative, apply sound judgment, understand different perspectives and communicate effectively when developing solutions with others.
Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.
Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.
We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
Job Ad Reference: QLD/689806/26
Closing Date: Friday, 05 June 2026
Occupational group Administration
#J-18808-Ljbffr