Key Banking Role
About this role We're shaping a world where people and communities thrive. As a key player in Retail Banking, you'll provide customers with seamless banking experiences through meeting their financial needs and goals across transaction activities, conversations, and educating them on available solutions.
Job Description
The role is based mainly in branches and requires delivering high-standard customer service to ensure satisfaction and advocacy.
You will be part of a collaborative team, acting as a role model and peer coach to deliver the best possible experience.
Banking is changing, and we're changing with it, giving our people great opportunities to try new things, learn, and grow.
Key Responsibilities
* Contribute to a significant uplift in customer engagement and advocacy
* Actively participate in and support bank programs and initiatives
* Take responsibility to 'know your customer' from a risk perspective
What You'll Bring
* Exceptional customer focus - retail experience is an advantage
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
* Lending experience or willingness to progress to lending is desired
* Ability to multi-task and highly adaptable to change and ambiguity
* Willingness to work in a collaborative team environment
* Sound understanding of compliance
* Excellent communication and interpersonal skills
Benefits
Whatever your role at ANZ, you'll build your future while helping to build ours.