Job Description
As a Store Manager, you will be responsible for leading a team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values and empower our clients.
* Driving a sales culture within your team to meet KPIs and promote Sephora's values
* Consistently raising the performance and capability of the team to support developing internal talent
* Utilising data to support operational decisions by working closely with the district manager and director of stores
* Implementing a continuous improvement mentality within the team and working in partnership with the wider team
* Energising your team to deliver first-class customer service in a fast-paced environment
You will work closely with the District Manager and Director of Stores to drive business results and implement strategies to achieve success.
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Key Responsibilities
1. Drive Sales Performance: Manage the profit and loss for your store, monitor stock levels, and analyse sales data to maximise profitability.
2. Foster a Positive Culture: Foster a positive culture where everyone is valued, recognised, and enabled to succeed through feedback, career development, coaching, learning, and recognition.
3. Develop Talent: Identify, recruit, develop, and retain high-performing team members who can contribute to the success of the business.
4. Maintain Results: Monitor KPIs that drive our business, help attract, recruit, and develop store talent to achieve our vision of being the most loved beauty community.
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Requirements
We are looking for a highly motivated and experienced retail professional who has a proven track record in driving sales growth and leading high-performing teams. You will have excellent communication skills, a strong ability to influence at all levels, and the capacity to work independently with minimal supervision.
* Previous Retail Management Experience: Previous experience in managing a retail store or department, preferably in a multi-site environment.
* Leadership Skills: Proven leadership skills, including the ability to motivate and inspire team members, and drive business results.
* Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service in a fast-paced environment.
* Communication Skills: Strong communication skills, both written and verbal, with the ability to effectively communicate with team members, customers, and other stakeholders.
* Problem-Solving Skills: Ability to think critically and solve problems in a timely and effective manner.
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Benefits
We offer a range of benefits to our employees, including:
* Paid Parental Leave: Eligible employees receive paid parental leave.
* Birthday Leave: All employees are entitled to a day off on their birthday.
* Health and Wellbeing Initiatives: We offer a range of health and wellbeing initiatives, including 24/7 Mental Health programs and Life Insurance.
* Discounted Gym Memberships: We offer discounted gym memberships with various partners.
* Opportunities for Development: We offer opportunities for personal development in ANZ through succession planning and internal training programs.
* Global Opportunities: We offer opportunities to work across our global group of high-end luxury brands within LVMH.
* Fun Social Calendar: We have a fun social calendar that includes regular events and activities.
* Annual Conference: We host an annual conference for our employees.