The role To strategically manage the Home Claims and Assessing portfolio of contractual agreements and supplier relationships, ensuring legal and commercial integrity, optimising performance, mitigating risks, and fostering collaborative partnerships that deliver on business objectives and drive continuous value.
This position works closely with the Home Claims Assessing teams, Legal, Risk and IT departments to ensure that the panel of providers meets all the business's financial, service, operational and regulatory requirements.
Position Accountabilities Contract Management Manage the full contract lifecycle, including drafting, reviewing, and negotiating vendor, supplier, and service agreements to secure favourable terms.
Ensure all contracts comply with legal, regulatory, and internal policy requirements, collaborating closely with Legal and Risk teams.
Analyse contract terms to identify risks, discrepancies, and opportunities for improvement.
Oversee contract performance and compliance, resolving any disputes that arise.
Collaborate with internal stakeholders and executives to define contract requirements, scope, KPIs, and ensure provider solutions meet business objectives.
Contribute to the development and execution of procurement strategies.
Maintain current knowledge of industry trends, regulations, and best practices, applying commercial best practices to all negotiations.
Relationship Management Monitor, analyse, and interpret supplier performance data to identify trends, risks, and areas for improvement.
Lead regular supplier performance reviews, presenting data, facilitating discussions, and developing collaborative action plans for continuous improvement.
Establish and maintain robust reporting mechanisms for transparent visibility of supplier performance against contractual obligations, SLAs, and business objectives.
Conduct supplier audits and assessments to ensure adherence to contractual terms, quality standards, and regulatory requirements.
Identify and foster opportunities for supplier development and innovation to enhance service delivery, drive efficiencies, and explore new solutions.
Facilitate effective communication and collaboration between suppliers and internal stakeholders to ensure alignment and successful service delivery.
Other duties as reasonably directed.
Qualifications Experience Minimum of 5 years' experience in a dedicated Contracts Specialist, Contract Manager, or similar commercial role with a strong focus on contract lifecycle management and supplier relationship management.
Demonstrated expertise in contract drafting, negotiation, administration, and compliance across various contract types.
Strong analytical skills with demonstrated ability to interpret complex performance data (e.g., from BI tools like PowerBI) to drive insights, identify trends, and inform strategic decisions.
Experience in conducting supplier audits, performance reviews, and quality assessments to ensure compliance and drive continuous improvement.
Experience in preparing comprehensive contractual documentation, business cases, and reports.
Proficiency in using contract management software or systems (desirable).
Sound understanding of the general insurance sector (desirable).
Exceptional analytical, negotiation, and communication skills.
Proven ability to work autonomously, manage multiple priorities, and meet tight deadlines in a fast-paced environment.
Certificate IV or Diploma in Procurement and Contracting, or Contract Management.
(Highly regarded but not essential)
Tertiary qualifications in Law, Business, Commerce, or a related discipline.
(Highly regarded but not essential)
The benefits of working at A G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we've got learning and professional development opportunities to suit everyone.
Give back - our A G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards peer-to-peer recognition, exclusive discounts savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us Auto General (A G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer
If this sounds like you, apply today.
Auto General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto General is not responsible for any fees related to unsolicited resumes.