Overview
Telstra is a leading telecommunications company. As a Retail Customer Service & Sales Consultant, you'll be the trusted expert helping customers find tech solutions. Build a connected future so everyone can thrive.
What You'll Be Doing
1. Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
2. Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
3. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
4. Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary & Benefits
5. Annual Fixed Remuneration: $64,915.20 per year * Junior Rates apply for those under 20 years of age.
6. Penalty Rates: Additional 25% for weekday hours after 6 PM, 25% for hours on Saturday, 100% on Sunday, and 150% on public holidays. 12% superannuation included.
7. Generous Discounts: 30% off Telstra services and offers with over 240 brands and partners.
8. Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and up to 4 weeks of additional leave.
9. Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning, and our Future Ready program to build skills for your next step.
10. Flexibility: Flexible working hours and supportive parental leave—do it your way!
11. Recognition & Rewards: Monthly performance rewards and other recognition programs.
12. Inclusive Culture: A diverse and inclusive team where everyone's perspective is valued.
It's You We're Looking For
13. Great Communication Skills: Natural at connecting with people and making their day better.
14. Solution-Oriented: Enjoy thinking on your feet and tailoring solutions for each customer.
15. Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
16. Passion for Learning: Eager to grow and develop skills in a dynamic environment.
17. Resilience and Positivity: Can-do attitude, even when things get busy.
18. Customer-Facing Experience: Previous experience is a plus but not required—bring enthusiasm and we'll teach you the rest!
How to Apply
Ready to kickstart your journey with us? Click "Apply Now" to submit your application. After applying, expect an email from our partner HireVue to complete the next step in our assessment process.
Join Telstra Retail
When you become part of the Telstra team, you join a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
#J-18808-Ljbffr