Join Our Team at Pets Country Club
Are you a passionate leader with a deep love for animals? Pets Country Club in Lara, is searching for an experienced Animal Attendant and Customer Service Superstar to elevate our exceptional pet care team.
In this role, you'll oversee the day-to-day operations of our state-of-the-art pet care facility and doggy daycare, ensuring our furry guests receive the highest standards of care and safety.
You'll also be the friendly face welcoming our human clients, delivering our Award-Winning Customer Service
What You'll Be Doing:
* Lead with Confidence: help supervise and coordinate the activities of our dedicated pet care and daycare attendants, ensuring smooth operations and exceptional service.
* Monitor and Enrich: Keep a watchful eye on the well-being and behaviour of all animals, implementing appropriate interventions and engaging enrichment activities.
* Record-Keeping: Maintain meticulous records for each pet's stay, including feeding, medication, and any incidents or observations.
* Client Relations: Assist with the admission and discharge of pets, managing check-in/check-out procedures and maintaining clear communication with clients.
* Sanitation and Safety: Ensure the cleanliness and sanitation of all pet care facilities, play areas, and equipment.
* Develop Policies: Contribute to the development and implementation of training programs and policies for our pet care team.
* Exceptional Customer Service: Address client concerns and questions promptly and professionally, ensuring a positive memorable experience.
What We're Looking For:
* Proven Leadership: Minimum of 2 years' supervisory experience in the pet care or animal welfare industry.
* Animal Expertise: Strong knowledge of animal behaviour, breed traits, pet health, and best care practices.
* Motivational Skills: Excellent leadership and interpersonal skills to inspire and train the team.
* Top-Notch Communication: Outstanding customer service skills, with a passion for creating exceptional experiences for clients and their pets.
* Detail-Oriented: Proficient in maintaining detailed records and reporting.
* Adaptability: Flexible and adaptable, thriving in a fast-paced environment.
* Certification: Certificates III, IV or Diploma in Animal Care, Animal Care Services, Veterinary Nursing or Animal Technology would be highly regarded but not compulsory. First aid certification or willingness to obtain one.
What We Offer:
* Competitive pay in accordance with the Miscellaneous Award, plus all entitlements and Superannuation.
* Opportunities for professional development and career advancement.
* Generous staff discounts on pet care services and products.
* A fun, pet-friendly work environment that prioritises employee wellbeing.
About Us:
Pets Country Club is a small family business, providing top-notch boarding and daycare services for a diverse range of animals including dogs, cats, birds, rodents, and other 'pocket pets'.
Our state-of-the-art amenities, experienced staff, combined with unwavering commitment to customer service and animal welfare, have earned us the Geelong Business Excellence Award for outstanding customer service, along with recognition as finalists in several other categories.
Join us in creating unforgettable experiences for pets and their families. If you're ready to make a difference and help lead a passionate team, we want to hear from you
Check out our website here:
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How To Apply - Applications must be emailed to Lauren at Pets Country Club by Close of Business, Monday 27th October, 2025.
Required Format: Please send a 1-page Cover Letter and accompanying Resume, merged as one file and saved with the following file name:
Pets Country Club - Pet Attendant Leadership Team - Your Name
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Please apply as soon as possible to avoid missing this opportunity. Pets Country Club reserves the right to close applications at any stage of the recruitment process if we feel we have received a sufficiently strong candidate group.
Applicants must be legally entitled to work in Australia and be available for a face-to-face interview as soon as possible.
Closing Date - Monday 27th October 2025 at 5:00PM
Job Types: Full-time, Casual
Pay: From $30.35 per hour
Benefits:
* Employee discount
* Professional development assistance
Application Question(s):
* Please list two (2) to three (3) dates that you are available for an interview.
N.B. Interview format is a practical assessment and trial. It commences at 7:00am and concludes at 12:00pm. This can be scheduled for any week-day.
Experience:
* professional animal industry: 2 years (Required)
* team leadership: 2 years (Preferred)
Licence/Certification:
* drivers licence (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person