Unlock Your Potential as a Technical Support Specialist
Job Description
As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to internal stakeholders. You will troubleshoot and resolve issues related to Active Directory and Office 365, manage user accounts, password resets, permissions, and access requests.
The ideal candidate will have strong experience in Active Directory administration, solid knowledge of Office 365 administration and troubleshooting, and previous experience in a helpdesk/service desk support role. You will also possess excellent communication and problem-solving skills.
Key Responsibilities
* Provide Level 1 and Level 2 technical support across the business
* Troubleshoot and resolve issues related to Active Directory and Office 365
* Manage user accounts, password resets, permissions, and access requests
* Support hardware and software issues, including desktops, laptops, and mobile devices
* Eescalate complex issues to senior technical teams when required
Skills & Experience
* Strong experience in Active Directory administration (user/group management, permissions)
* Solid knowledge of Office 365 administration and troubleshooting
* Previous experience in a helpdesk/service desk support role (Level 1 & 2)
* Good understanding of Windows operating systems and common business applications
* Excellent communication and problem-solving skills
What's on Offer
* Great exposure to a fast-paced IT environment
* Opportunity to grow your technical skills and career
* Supportive team and engaging work culture