Office of the Children’s Guardian
Quality Assurance Officer
* Exciting opportunity to join a dynamic workplace and play a role in supporting the growth and development of the Office of the Children’s Guardian.
* Join our high performing Working with Children (WWCC) Directorate, a dedicated team who play a key role in keeping children and young people safe.
* 6 month temporary role, with possible opportunity for extension located at Strawberry Hills with flexible working arrangements.
* Clerk Grade 9/10 - $129,464 - $142,665 per annum (plus employer's contribution to superannuation and annual leave loading).
About the Office of Children’s Guardian
The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.
To find out more about the Office of the Children’s Guardian, visit our website.
About the role
The Quality Assurance Officer leads quality assurance activities and projects which deliver service and efficiency improvements for WWCC operations. The role develops and produces management reports, and provides high quality, timely advice to the Director and senior managers. Assumes a key role in the Branch’s senior management team and actively contributes to business planning and direction, and the development systems, controls and performance standards.
We are seeking a motivated and resilient person who:
* Identifies and analyses area for improvement relating to business systems, processes, workflows, and customer service, and the implications of implementing system change.
* Develops and updates training manuals, procedures and business processes, including consultation, piloting, implementation, monitoring and review activities to ensure business activities are efficient and effective in delivering the desired outcomes of the business unit.
Essential Requirements
* All roles within the OCG are required to have a current NSW Working with Children Check.
* Employment at the OCG is subject to the satisfactory completion of security and vetting checks.
For further information about the role, please view the role description.
Our commitment to Diversity
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.
If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or and advise of your preferred method of communication.
How to apply
When applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.
We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.
Targeted questions
* Describe how you skills and experience align with the role.
* Outline your interest in the role.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
We encourage you to email our contact Alexis Bradshaw, A/Director, WWCC via discuss the role.
Applications closing date: Friday 10 April 2026 at 10:00 am.
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.