Retail Associate | OPSM | Mackay, QLD
Date: Apr 3, 2026
Location: Mackay, AU
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray‐Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting‐edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray‐Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.
As an inclusive, team‐first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly we're all about creating better experiences – for our customers and for each other.
About the role
We are currently looking for a Retail Associate to join our OPSM team in Mackay. No optical experience is required – we provide world‐class training to ensure you feel supported and confident providing our customers with an exceptional experience. As a part of OPSM, you will guide customers through the exciting process of styling and personalising high‐fashion frames, working with luxury brands such as CHANEL, Ray‐Ban, PRADA, Gucci, Tiffany & Co, and more, including cutting‐edge wearable technology such as Ray‐Ban and Oakley Meta smart eyewear and Nuance Audio glasses. You will also be part of Australia's Retail Employer of the Year 2025.
Why us?
* Generous yearly $1,500 product allowance ($600 for casuals)
* Family & Friends discounts of up to 50% off across all our brands – OPSM, Sunglass Hut, Oakley, Ray‐Ban and Laubman & Pank
* Up to 50% off Oakley eyewear and apparel throughout the year
* Hands‐on exposure to innovative smart eyewear technology, including Ray‐Ban Meta and Oakley Meta, and Nuance Audio glasses
* Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador
* Clear career pathways for your role, with national and global progression opportunities
* A world of personal and professional learning through Leonardo, our online platform, with opportunity for Retail certifications to strengthen your knowledge and capability
Your responsibilities
* Meet and greet customers and provide an exceptional customer experience
* Process specialised orders for our customers
* Drive sales by providing customers with informative knowledge on our luxury and cutting‐edge products
* Contribute to a positive and fun team culture
About you
* Previous retail, sales or customer service experience
* Excellent communication and people skills
* Motivated with a drive to achieve targets
* Thrives in an exciting, fast‐paced environment
* A genuine passion for technology, innovation and learning
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